Delivery & Return Policy

DELIVERY POLICY

We currently deliver in Dubai & Sharjah only. Shipping will be carried out by a third-party courier and can take 0-4 working days depending on location and stock availability. There is a flat rate of AED 10 on shipping within Dubai, and AED 20 for Sharjah. This will be mentioned on the checkout page.

Please avoid any possible delays in delivery by providing your full address along with your contact details when checking out.

If your order is paid for and you are unavailable at the time of delivery, your order will be left at the door or at reception if applicable.

RETURN POLICY

From the day you receive your item, our return policy is valid for 48 hours. This policy is not applicable to perishable items that include fresh and frozen food.

Item(s) purchased on Nativall.com may be returned and/or exchanged by arranging a pickup via support@nativall.com. 

Please ensure that returned item(s) are supplemented with your order confirmation, a copy of your delivery note along with all the items included with the product and any free of charge items.

If you have received an item(s) that is defective (e.g. delivered with broken, damaged or missing parts) it may be returned for a replacement or full refund upon approval. Refunds will be made using the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank in the case of online payment.

Important: 

  • If you wish to return an item that is neither damaged or incorrectly delivered, then delivery charges may apply for a pickup. 
  • The item(s) should be in its original and unopened packaging, along with the original order confirmation, delivery note, accessories and any accompanying items.
  • We do not accept a return for an item that has more than 30 days validity (i.e. if the product is expiring after 30 days from the date of delivery, the product does not qualify for a return)

For further information, please do not hesitate to contact us. We’ll be happy to serve you.

Frequently Asked Questions (FAQs)

  • Which documents do I need to submit for a refund or exchange?

The order confirmation and the delivery note are both mandatory for any refund or exchange to be proceeded.

  • What is your Returns and Refund policy?

Our return policy is 48 hours Exchange and/or Refund upon approval.

If for some reason, you are not satisfied and you wish to return your purchase, you will need to reach our customer service via email on support@nativall.com. We'll be happy to assist you.

  • What if I have received a defective product?

Defective items (e.g., items delivered with broken, damaged or missing parts) may be returned for a replacement or full refund upon approval.  They must be reported within 24 hour from the date of reception of the item. Please reach our customer service via email on support@nativall.com. We'll be happy to assist you.

  • Can you pick up my item for refund?

Yes, we can arrange this for you. Note that the delivery charge might be deducted in some cases.  Please reach our customer service via email on support@nativall.com. We'll be happy to assist you.

  • Can I change/cancel my order?

Yes, you may change or cancel your order within 4 hours of placing it. Refunds will be made back to the payment method used. Please allow for up to 45 days for the refund transfer to be completed.